Privacy policy

This Privacy Policy explains what information we collect about the Site Users, how we process, store and protect it. By using the website catiche.com.ua, you confirm that you have read this Policy and agree to its terms.

1. Collection and use of information

1.1. Information provided by the User independently

While using the site, you may provide us with personal data by:

    • creating a personal account;
    • placing an order;
    • Filling out forms (application for a consultation, subscription, participation in the Cátiche Society bonus program);
    • contacting the support service;
    • participation in promotions or loyalty programs.

We may collect such data:

    • first and last name;
    • phone number and e-mail;
    • delivery address;
    • history of interaction with the brand;
    • communication with us;
    • payment information (without storing full card details).

Providing personal data is not mandatory, but some functions of the site may not be available without it.

1.2. Information we collect automatically

When you visit the site, we may automatically receive technical information:

    • IP address, geolocation, browser language;
    • device type, browser, operating system;
    • Web analytics data (time spent, clicks, popular pages);
    • cookies necessary for the website to function.

This information is used to:

    • improving the website;
    • personalization of services;
    • analytics and statistics;
    • ensuring technical safety.

2. Processing of personal data

2.1 Purposes of processing

We may process your data for:

    • creating and maintaining a personal account;
    • processing and delivery of orders;
    • providing recommendations for care;
    • participation in the Cátiche Society bonus program;
    • compliance with legal requirements;
    • marketing mailings (with the consent of the User);
    • improving the quality of service;
    • ensuring website security.

Only employees directly involved in order processing or service delivery have access to the data.

3. Marketing mailings

The user can agree to receive:

    • newsletters;
    • personalized offers;
    • updates on promotions, new products and services.

You can unsubscribe from newsletters at any time via:

    • the «Unsubscribe» link in the email;
    • or by writing to us at catiche.cosmetics@gmail.com.

4. Brand services and data processing

4.1 User profile

Profile data may include:

    • name, email, phone number;
    • date of birth
    • delivery address;
    • order history;
    • bonuses, level in the program;
    • interests and preferences.

We do not collect information about anyone under the age of 18.

4.2. Publications and reviews

The information that you post in reviews or in the UGC block may be processed for:

    • display on the website;
    • content administration;
    • ensuring security.

4.3. User requests

The data you provide in the application forms may be used to:

    • consultations;
    • selection of care;
    • responding to individual requests.

5. Transfer of personal data to third parties

We may only transfer personal data in the following cases:

    • to fulfill the order (delivery services, banks, payment services);
    • to fulfill legal requirements;
    • with the separate consent of the User;
    • for analytics (e.g., Google Analytics - without personal identification).

We do not sell or distribute personal data to third parties for commercial purposes.

6. User rights

You have the right:

    • get information about your data;
    • change or correct them;
    • withdraw consent to processing;
    • request the deletion of data (unless its storage is required by law);
    • limit processing;
    • submit a request for access to data.

To do this, just write to us at catiche.cosmetics@gmail.com.

7. Cookies

We use cookies to:

    • authorization;
    • website personalization;
    • analytics;
    • Save language and regional settings;
    • advertising (with the user's consent);
    • ensuring security.

Our partners may also use their own cookies (Google Analytics, Meta Ads, analytical systems).
The user can disable cookies in the browser settings, but some functions of the site may become unavailable.

8. Data protection

We use technical and organizational measures to protect personal data:

    • encryption;
    • access control;
    • protection against unauthorized access;
    • backup;
    • SSL certification.

9. Changes to the Privacy Policy

We may update this Policy.The updated version is published on the website.By continuing to use the site after the update, you confirm your acceptance of the terms of the new version.

10. Contacts

If you have any questions about personal data, please contact us:catiche.cosmetics@gmail.com